Important Information Before You Make Your Payment
Before making your payment(s) online, you will need the following information:
- Participant Name
- Participant Social Security Number
- Participant Address
- Participant Phone Number
- Participant E-mail Address
- Participant Date of Birth
- Employer or Sponsor Name
- Bank Name & Account Number*
- Bank Transit/Routing Number*
* For bank account from which payments will be debited
Please Note:
All premiums are due on the first day of the month. To avoid any interruption in coverage, it is advisable to pay your premiums two weeks in advance of the first day of the month. There is often a slight delay in the carriers updating their systems to reflect payments received and credited. However, you are entitled to a grace period of 30 days to post your payment if you wish. Any payment that is received beyond the grace period will be returned. If this is your first premium payment, the due date will be extended to the later of the 1st of the month coverage begins or two weeks from the date on the confirmation letter and coupons.
If you wish to pay for multiple months, you may combine those payments into one transaction, or you can set up recurring payments to schedule your monthly premium to come out the same day each month. (Important note: Recurring payment schedules will expire after 12 payments, and will need to be rescheduled. Also, if there is an increase in the payment due at the start of the new plan year you will need to adjust the amount on the recurring payment it will not adjust automatically.)
If you are making any changes to your coverage, you must first contact us so that the correct amount will be applied to your account.
All inquires regarding coverage or claims activities are to be sent directly to the carrier. However, if your carrier does not have a record of your election in their system, please contact us for assistance.
We regret that credit card payments cannot be accepted at this time.
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Please contact us if you need assistance logging in or creating your account.
