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Important Information Regarding Changes to your Health Savings Account

 

Click to Download the Fifth Third HSA FAQ

 

Dear Health Savings Account Owner:

Thank you for choosing Fifth Third Bank as your Health Savings Account (HSA) custodian. The Fifth Third Bank HSA Website has undergone significant changes and we are writing to you today to inform you of some of the changes.

A Frequently Asked Questions (FAQ) document follows this message and is intended to help you navigate the new site and understand some of the changes that have been made. We hope that we can answer most, if not all of your questions, however if after reviewing the FAQ and accessing your account, you still have questions, please do not hesitate to call the Fifth Third Bank HSA Support Center at 1-888-350-5353 for assistance.

We appreciate your patience as we transition to our new site. We promise to bring back some of the functionality that you were used to and we are currently at work creating and building even better features and functionality for you!

Access your account by visiting www.53hsa.com, and then select Account Access, which will take you to a new Login page. Once at the Login page, you will be prompted to enter your Username (enter your current username; if you do not remember it, please call 1-888-350-5353).

We are anxious for you to begin using the new Website!

 

Health Savings Account - New Website - Frequently Asked Questions

 

Q. How do I access my account?

A. You will access your account at www.53hsa.com, and then select Account Access to begin the login steps.

 

Q. Will my username (login) work?

A. Yes, you will use your current username. You will be asked to create a new password and to answer personal identification and security questions before proceeding to your account information.

 

Q. Will my debit card number remain the same?

A. Yes. You will continue to use your current HSA Debit MasterCard® to pay for qualified medical expenses.

 

Q. Will my checking account number remain the same? And, will I still be able to use my current check supply?

A. Yes, your checking account number for your HSA will remain the same. And, yes, if you have checks, you may continue to use them.

 

Q. Can I access my HSA funds if I do not have a debit card or checks?

A. Yes. You can initiate a Distribution to a linked personal account via the new website. This is a great feature that enables you to reimburse yourself for out-of-pocket medical expenses.

 

Q. Will I be able to make online contributions to my account?

A. Yes. Beginning March 1, 2010, you may make a contribution to your account via a linked external bank account or by ACH. If you created, or set-up recurring contributions on the previous website, you will find that this feature is no longer available.

 

Q. I had multiple linked external bank accounts that I used to make contributions or pay fees with in the previous website. Will that transfer to the new Website?

A. No. Only one account will be added as a linked external bank account in the new web site. We recommend that you verify the account that has been added and make any necessary changes online.

 

Q. Will I have the ability to make an online bill payment to my physician or other payee?

A. No. You will only be able to make disbursements by debit card or check. Online Bill Payment is expected to be available May 1, 2010. If you would like to order checks, contact the Health Savings Account Support Center at 1-888-350-5353.

 

Q. Will the Payees that I added for Bill Payment purposes transfer to the new website?

A. No. Once the new Bill Payment feature is available, you will be asked to enter Payee information.

 

Q. Will the recurring or scheduled payments that I set-up on the previous website occur on the new Website?

A. No. All scheduled, or pending, bill payments, contributions and ACHs have been cancelled and will not occur. If you created, or set-up recurring payments on the previous website, you will find that future scheduling and recurring payment features are currently not available.

Q. Will I be able to see all of my prior transactions?

A. Yes. All transactional history will be available on the new Website.

 

Q. How can I obtain a copy of prior monthly statements now?

A. Online copies of prior monthly statements and receipts (if you uploaded into the Receipt Manager), will be available on the new Website soon. If you require a copy, please contact the Health Savings Account Support Center at 1-888-350-5353.

 

Q. I uploaded receipts to the previous website. How can I obtain a copy of my receipts?

A. Online copies of stored receipts (if you uploaded into the Receipt Manager), will not be available on the new Website immediately. If you require copies of your receipts, please contact the Health Savings Account Support Center at 1-888-350-5353

Q. Will my 2009 year-end tax forms be delayed?

A. No, you should have already received Form 1099-SA for tax year 2009. Form 5498-SA will be mailed no later than June 1, 2010.

 

Q. Will I be able to view my Investment Account balance on the new Website?

A. For a brief period of time, you will not be able to view individual funds or buy or sell funds.

 

Q. What features will I have when I am able to buy or sell mutual funds?

A. The new Web site enables you to take advantage of many new features and planning tools such as Automatic Rebalance and Account Projections which will give you better control of your HSA investments.

 

Q. How do I order a new debit card?

A. Contact the Health Savings Account Support Center at 1-888-350-5353.

 

Q. How do I report my debit card as lost or stolen?

A. Contact the Fifth Third Bank Support Center at 1-866-706-6464.

 

Q. Where can I call if I have more questions?

A. Please call the Health Savings Account Support Center at 1-888-350-5353 or contact us via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . There is also online help available on the HSA Website.

 

Fifth Third Bank, Member FDIC, Equal Housing Lender.