FAQs
We’ve gathered a comprehensive list of questions and answers about our accounts, plans and benefits to give you a quick reference, or to answer questions you might have.
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Can I pay just part of the month if I do not need the full month of coverage?
No, premiums cannot be prorated for a shorter period. You must pay the full premium amount for each month. Partial payments will be accepted, but cannot be reported to the carrier until the full amount has been paid. You will not have coverage until all premiums have been paid in full.
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How is this insurance different from what I had?
There is no difference in the insurance plan that you now have under COBRA. All plan rules and coverages are exactly the same as you had before you terminated employment. The only difference is that you are now paying the actual full cost of the premium instead of just the employee contribution amount.
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Who do I call when I have a problem with a claim or want to know more about my insurance plan?
Send all inquiries regarding coverage or claims activity directly to the carrier, just as you did before you elected COBRA.
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How do I avoid interruption in my coverage?
Make your COBRA election as soon as you receive your Election Form and return it to us with the appropriate amount due immediately.
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What happens when my COBRA period has expired?
When your COBRA period has ended, it will be your responsibility to find other insurance coverage.
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What paperwork should I keep?
Please read the election form you received in its entirety. When you return your signed election form, make a copy before sending it to Chard Snyder and keep it for your records.
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Are our employee’s personal and business information disclosed?
No, we are committed to protecting all your Personally Identifiable Information (PII) in compliance with HIPAA and Privacy Act standards.
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How will I know the status of our employees on family medical leave?
Your case manager gets to know you, your company and your employees on leave.
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How does my LSA work?
Your LSA is designed by your employer to reimburse you for certain eligible healthcare expenses.
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What is an eligible LSA expense?
LSA plans are customized for each employer.