FAQs
We’ve gathered a comprehensive list of questions and answers about our accounts, plans and benefits to give you a quick reference, or to answer questions you might have.
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Do employees need to enroll each Commuter Benefit period?
Employees' elections carry over from plan period to plan period.
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May I use my benefits card if I receive a statement due for a medical service?
As long as the date of service is within the plan year and the provider accepts MasterCard, you can simply write the card number on the statement and send it back to the provider or call the provider and give them the card number and expiration date (MM/YY) over the phone.
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Can I use the benefits card to access last year’s money left in my FSA and/or HRA this year?
This depends on your specific program.
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If asked, should I select “debit” or “credit”?
You may choose to use your benefits card by swiping it and providing a signature or through the use of a four-digit Personal Identification Number (PIN) at the point of sale.
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What happens to my benefits card when my employment is terminated or I resign?
Card privileges are closed when we receive notification of a termination or resignation.
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Are employers required to have plan documents?
Benefits that are subject to ERISA are required to establish and maintain a written document to set forth the plan's terms and conditions.
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What are Chard Snyder document only services?
Chard Snyder Plan Document Services gives you the comfort of knowing your plan documents are revised and maintained to make certain you are in compliance at all times.
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What is a plan document?
A Plan Document is a written document that sets forth a plan's terms and conditions.
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What is a SPD?
A Summary Plan Description (SPD), is a summary of an Employee Benefit Plan's terms that must be furnished to covered employees and other individuals.
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What is a Premium Only Plan?
A premium only plan (POP) is an IRS regulated, employer-sponsored benefits plan that allows employees to voluntarily redirect a portion of their compensation towards tax-free benefits.