FAQs
We’ve gathered a comprehensive list of questions and answers about our accounts, plans and benefits to give you a quick reference, or to answer questions you might have.
-
May I have my provider send you the information you are requesting?
Yes, and be sure to have the provider include the employee’s name and their employer so that we can match the information to your flexible spending account (FSA).
-
Can Chard Snyder call the provider and ask for the information that is needed?
We cannot contact the provider on your behalf due to HIPAA regulations.
-
What if I fail to submit receipts to verify a charge?
If your claim needs to be verified, you will receive an email or letter from Chard Snyder requesting an itemized receipt, insurance explanation of benefits (EOB) or an itemized statement from your doctor or provider.
-
What if I lose my receipt?
Usually the service provider can provide an account history or replacement receipt.
-
Why did I receive a Request for More Information letter?
A “Request for More Information” is sent when the information provided is not sufficient to allow us to approve the transaction.
-
Why did I receive an Ineligible Expense Request letter?
An “Ineligible Expense Request” is sent when it has been determined that the transaction in question included an ineligible expense.
-
How does my HRA work?
Your HRA is designed by your employer to reimburse you for certain eligible healthcare expenses.
-
Do employees need to enroll in the HRA each plan period?
Yes. All eligible employees must enroll each year during the open enrollment period.
-
Can I contribute to the HRA plan?
Per IRS regulations, employees are not permitted to contribute to an HRA plan.
-
What is an eligible HRA expense?
An eligible HRA expense is any healthcare expense incurred by an employee, their spouse, or dependent, that is approved by the IRS and eligible for reimbursement under your specific company plan.